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HUMAN DESIGN

SERVICES

PRIVACY POLICY

Human Design Services

(Compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles)

Human Design Services is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. What Personal Information We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Date of birth

  • Time of birth

  • Place of birth

  • Payment information (processed via secure third-party payment providers)

  • Session recordings

  • Information you voluntarily provide during sessions

  • Website usage data (such as IP address and browser type)
     

Birth data (date, time, and place of birth) is required for the generation of Human Design reports.
 

We only collect information that is reasonably necessary for the services we provide.

2. Sensitive Information

In some cases, sessions may involve discussion of personal, emotional, or life circumstances.
 

We only collect sensitive information where:

  • It is voluntarily provided by you, and

  • It is reasonably necessary to provide our services.
     

Sensitive information is handled with strict confidentiality.

3. How We Collect Your Information

We collect personal information when you:

  • Purchase a report or digital product

  • Book a session

  • Submit birth details

  • Purchase a third-party specialised service

  • Subscribe to communications

  • Contact us via email or website form
     

We may also collect limited website data automatically through cookies and analytics tools.

5. Third-Party Service Providers

All digital products are non-refundable once delivered electronically.

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This includes:

  • Reports

  • Gate or Channel Nuggets

  • Downloadable materials

  • Courses

  • Any digital content (paid or free)
     

Due to the nature of digital access, all sales are final.

4. Why We Collect Your Information

We collect personal information to:

  • Generate Human Design reports

  • Provide sessions and services

  • Deliver digital products

  • Schedule appointments

  • Process payments

  • Provide session recordings

  • Forward your details to selected third-party practitioners (where you request a specialised service)

  • Improve website functionality and user experience

  • Comply with legal obligations
     

We do not sell or rent your personal information to third parties.

6. Overseas Disclosure

Some of our third-party service providers (such as payment processors, booking systems, email platforms, or cloud storage providers) may store data on servers located outside Australia.
 

By using our services, you acknowledge that your information may be transferred to and stored overseas.
 

We take reasonable steps to ensure that overseas providers handle personal information in accordance with Australian privacy standards.

7. Session Recordings

Online report walkthrough sessions are recorded.
 

Recordings:

  • Are provided to you for personal use

  • Remain the intellectual property of Human Design Services

  • Are stored securely

  • Are not shared publicly
     

We do not distribute session recordings without your consent unless required by law.

8. Data Security

We take reasonable steps to protect your personal information from:

  • Misuse

  • Interference

  • Loss

  • Unauthorised access

  • Modification or disclosure
     

This includes secure platforms, password protection, and restricted access to stored information.
 

However, no internet transmission is completely secure. You provide information at your own risk.

9. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal and tax obligations
     

When information is no longer required, we take reasonable steps to securely delete or de-identify it.

10. Access & Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or outdated information
     

Requests can be made in writing via email.
 

We will respond within a reasonable time and in accordance with the Privacy Act.

11. Website Cookies & Analytics

Our website may use cookies and analytics tools to:

  • Improve website performance

  • Understand user behaviour

  • Enhance user experience
     

You may disable cookies through your browser settings, though this may affect website functionality.

12. Complaints

If you believe your privacy has been breached, you may contact us in writing with details of your complaint.
 

We will investigate and respond within a reasonable timeframe.
 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
 

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

13. Updates to This Policy

This Privacy Policy may be updated from time to time.

The most current version will always be available on our website.

Contact

If you have any questions about this Privacy Policy, please contact:

Human Design Services via out website.

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